ORDER PLACEMENT & ACCEPTANCE
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the products, as well as all shipping and handling charges and taxes as may be applicable..
Products will be shipped to an address designated by you, if applicable, so long as such address is complete. All transactions are made pursuant to a shipping contract, and, as a result, risk of loss and title for Products pass to you upon delivery of the Products to the carrier.
SHIPPING POLICY
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorized by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order The delivery will NOT be redirected / redelivered to any other address in any circumstance.
The selected product will be delivered only in the city it is mentioned as “available” on this website
Golden millets shall not be held responsible for damage of products after delivery.
If you return an order delivered to you, order shipping charges will not be refunded. For accounts whose return behavior violates our fair usage policy, a delivery charge of Rs. 50-150 will be levied on all orders, irrespective of order value.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
FAIR USAGE POLICY
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 149 for all orders and disable cash on delivery option for accounts which have a high percentage of returns and shipments not accepted by value of orders placed.
Please tap on the “Orders” section under the account menu of the website to check your order status.
DELIVERY
All orders placed on goldenmillets.com are dispatched through other courier partners such as Amazon shipping, DTDC, Blue Dart, Delhivery, Lalamove, DHL, We Fast, Spot On etc. A tracking number shall be provided as soon as the parcel is dispatched with which you can get updates on the location of the parcel and the estimated delivery date and time. Updates will be provided via E-mails and SMS frequently.
CHANGE OF ADDRESS FOR DELIVERY
You can change your order’s shipping address before we’ve shipped it by getting in touch with our customer care representatives. Extra charges (if applicable) shall be levied.
DAMAGE OF PARCEL
Kindly reach out to us for pilferage / leakage / tempering within Forty Eight (48) hours of delivery failing which the claim will not be entertained. Whilst we investigate, you are requested to please make note of the below pointers:
* Please do not use the item for which claim is being raised.
* You may be required to furnish information like a short description of the case (a few questions will be asked to help us understand the scenario)
* The snapshots of the packet and other boxes (if any). Try to cover the sides which look tampered/damaged.
* The refund for prepaid / Cash on delivery orders will be done after the investigation. You may not be liable for a refund if he/she falls in any of the scenarios stated below:
– Failure to provide adequate information about the case.
– Failure to provide snapshots of the packet and box (if any).
– If a pilferage / leakage delivery was received, claims must be made the same day.
– You must not dispose of the packaging for 3 – 4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
DELIVERY LOCATION WITHIN INDIA
Items offered on our website are only available for delivery to addresses in [•]. Any shipments outside of [•] are not available at this time.
INTERNATIONAL SHIPPING
We deliver products outside India. Customs and International Shipping. We shall only approve these order shipments via emails & Whatsapp messaging. The features to calculate fees for shipping, import duties & taxes are not available on actual, we shall be providing your all details via email or Whatsapp messaging.
All of the Golden Millets orders are shipped internationally from our warehouses across India to your provided shipping address via logistic partners like Indian Post/DHL/FEDEX/ARAMEX.
Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL/FEDEX to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from DHL/FEDEX for import duties and taxes, you will have to pay DHL/FEDEX directly at the time of delivery.
SHIPPING COSTS
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
DELIVERY TIME
An estimated delivery time will be provided to you once your order is confirmed. Delivery times are estimated and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. We do not ship our products on Sunday.
Unless there are exceptional circumstances, we make every effort to fulfill your order within a maximum of 4-7 business days from the date of your order. Business days mean Monday to Friday, excluding holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
CANCELLATION BY THE CUSTOMER
After placing an order, in case you want to cancel your order, you can easily do so until it has not been processed or shipped by us and is in our warehouse. Any amount already paid by you will be refunded back. Contact our customer support to help you with this process as swiftly as possible. We will not be able to cancel those orders that have been already processed and shipped.
Get in touch with us via our contact form or contact number or Email. Alternatively, look for the order support contact information provided in your order receipt e-mail. Allow us reasonable time to track the order status and thereby cancel it for you.
CANCELLATION BY GOLDEN MILLETS
While our Endeavour is to ensure that every order that has been successfully placed with Urban Platter, there are some situations in which we may have to cancel the order(s). Some of the situations that may result in your order being cancelled include (but not limited to):
* Limitations on quantities available for purchase;
* Inaccurate or insufficient address;
* Product no longer available or temporarily out of stock;
* Inaccuracies or errors in product pricing or information.
We will contact you within 2 business days of such cancellation and give you the option to exchange / refund / cancel the order based on your convenience.
DISCLAIMER
We reserve the right to modify these policies at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If we undergo any changes in the legal status with respect of acquisition or merger with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
FOR ANY OTHER QUERIES
If there is any damage to the packaging on delivery, contact us immediately at goldenmillets@gmail.com